Frequently Asked Questions

Your tickets are delivered instantly to your account and emailed to you. Access them anytime in the Tickets section of the app — no printing required.

Yes. Once you've viewed your ticket in the app, it is cached for offline access. Your QR code will display even without an internet connection.

Ticket transfers are not currently supported in the app. Please contact us if you need assistance with a transfer.

Bundle tickets cover multiple sessions of a multi-day event. Purchasing a bundle gives you a single ticket granting access to all included sessions.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay where supported.

Yes. All payments are processed by Stripe, a PCI-compliant payment processor. We never store your card details.

The All-In Price is the total you'll pay including the ticket price, any service fees, and applicable processing fees. No surprises at checkout.

Service fees help cover platform costs and are set by the event organizer. All fees are shown transparently before you complete your purchase.

Refund eligibility depends on the event organizer's policy. Please review the event details or contact the organizer directly. See our full Refund Policy for details.

If an event is cancelled, we will work with the organizer to process refunds as quickly as possible. You will be notified by email.

Approved refunds typically appear on your original payment method within 5–10 business days depending on your bank.

You can browse events without an account, but you will need to sign in or create a free account to complete a purchase and access your tickets.

Use the 'Forgot Password' link on the login page. A reset link will be sent to your email address.

Account settings can be updated in the Account section of the app.

Visit our For Organizers page to learn about getting started, then contact us to set up your organizer account.

Payouts are processed through Stripe and transferred according to your organizer agreement. Visit your organizer dashboard for payout details and history.